Senior Shift Manager

Derby, England, United Kingdom · Operations


About us.

Shop Direct (the home of & have some great opportunities for an experienced Senior Operations Shift Manager to support us at our new automated and purpose-built fulfilment centre at East Midlands Gateway in Derby.

The role

To lead the operational teams within all areas of responsibility (e.g. Inbound/Outbound/Returns) focusing on operational KPI's and performance. Ensuring that the working environment is efficient, operational KPI's are exceeded and teams have the best training and guidance for future success. This role will be number 2 to the Operations Manager, so the role comes with a high level of responsibility and autonomy.


About us

We’re a company that has been around for over 100 years and yet we still feel new and fresh. Not only are we bringing the latest technology to the East Midlands, we’re also bringing with us our unique company culture. We’re creating an amazing place to work – from well-being through to career development, and reward and recognition. This is a great place to join if you want genuine career opportunities but also a place to coach and develop your own team…we do not settle for the ordinary here and you will have the chance to work and learn with some incredible logistics talent from across the industry.


Our new Senior Operations Shift Manager will be a leader in their current role, with a talent for exceeding operational KPI’s but also someone with a real flair for coaching and developing staff. They will be the "go to" person for Warehouse Operations and will be highly skilled in Inbound, Outbound and Returns.

The post holder will be a cultural ambassador for the fulfilment centre, and will be fundamental in developing new and efficient ways of working. They will play an active role in supporting engagement at all levels.

We would love to hear from anyone who has great people management experience in a fulfilment setting, preferably with experience of a new site set up.

We know that the right person will view this as a great opportunity that will come with its own rewards. You will have the opportunity to build great relationships at a senior level both internally and externally and play a key role in the next step of the fulfilment journey here at Shop Direct. The role holder will then be expected to progress into an Operations Manager role.

If you would like to join the team, please apply online or contact Kieran Grundy in the talent team at Shop Direct.

Please be aware all successful candidates may be subject to a CIFAS and CRB check.


A fantastic salary and package is available for the successful applicant.

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